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Terms of Sales


Created on: 1st December, 2019

By purchasing any Merchant Offering, Product or participating in other available programs via the Site, you agree to the Terms of Use, including, without limitation, the Terms of Sale specified below. These Terms of Sale form part of the overall Terms of Use of the Site and are to be read in consonance with them.

These rules apply unless otherwise stated in the fine print pertaining to the Offer:

  • Voucher will expire on the date specified on the voucher 

  • Cannot be combined with other offers

  • Providing voucher code is mandatory to avail offer 

  • Booking, reservations and amendments are subject to availability.

  • Must be redeemed in a single visit (unless specified otherwise)

  • Vouchers can be redeemed only after due verification of the customer (including photo ID proof, if required)

  • All local/national laws and rules, consumption of intoxicants etc - that apply to regular customers, apply to Sociobuy.com voucher holders too

  • The merchant is solely responsible for the taxes levied or to be levied on the services/products for providing the Sales Invoice to the Customer against the services rendered or products sold.

  • In case of cancellation or transactional failure, Promo Codes shall not be valid for cash back.

F&B Offers with Drinks:

  • Drinks will be served on all valid offer days, except dry days. Please check local dry day listings before availing the offer.

  • Drinks brands are subject to availability.  If a particular brand is unavailable at a given point in time another brand of equal or better grade will be served as per the Restaurant policy.

  • Drinks can only be redeemed only after due verification of the customer (including age proof – 25 years or above, photo ID proof etc., if required)

Hotels (Offers & Rates):

  • Sociobuy.com makes every effort to ensure that any materials or rates displayed on its Platform are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on the Platform no longer accurate, or no longer reflect the current position.

  • Sociobuy.com hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of its Platform.

  • While Sociobuy.com makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our Platform.

  • All images used are for illustrative purposes only and are only indicative in nature. The actual room may vary from the displayed image. Individual features such as windows, colours may vary, as may the inclusions, accessories and layouts. The specifications of rooms/hotels are subject to change as necessary and without notice. Specification is not intended to form a part of any purchase unless specifically incorporated on the Offer page. 

  • The rates provided on our platform are as follows:

    • ROOM RATES

      • Room rates shown on Sociobuy.com Platform are charged on a per room per night basis. This is the rate at which the hotel room is offered to a customer or the best available price, which a Sociobuy.com customer actually pays to avail the hotel room for the specified duration at a given point in time (excluding the sitewide discounts, cashbacks, offers). As a result, instead of paying the same price for each room-night, the guest could pay different prices each night.

    • MAXIMUM RATE/RACK RATE

      • In the hotel industry, the maximum rate (popularly known as rack rate) is the maximum amount the hotel usually charges for a room, when demand for rooms in the area is highest. This is generally the maximum price that one may pay for a hotel room when the demand for that room is highest. 

The difference between the ‘maximum rate’ or a ‘room rate’ is not the effective discount that a customer may avail while opting for a property. These two rates are different and are the standard terms as used across the hotel industry and published on Sociobuy.com Platform.

Purchase and Redemption of Sociobuy.com Vouchers

  • Descriptions of the Merchant Offerings and Products advertised on the Site are provided by the Merchant or other referenced third parties. Sociobuy.com is not responsible for any claims associated with the description of the Merchant Offerings or Products. Pricing relating to certain Merchant Offerings, Products, and other available programs on the Site may change at any time in Sociobuy.com’s sole discretion without notice. So, it is advisable to go through the policies before making any purchase on our Site.

  • A Merchant may advertise goods, services or experiences on the Site, or with respect to Products, supply products to Sociobuy.com, that require Merchant to have an up-to-date regulatory authorization, license, or certification. Sociobuy.com does not verify, validate, or collect evidence of any regulatory authorization, license or certification from any Merchant (including, without limitation, but not limited to, Health & Fitness and Beauty & Spa Merchants).

  • Sociobuy.com may, in its sole discretion, verify a user’s identity prior to processing a purchase. Sociobuy.com may also refuse to process a purchase, may cancel a purchase, or may limit quantities, as reasonably deemed necessary to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law or these Terms of Sale. Refunds for cancelled orders may be issued where appropriate.

  • If an offer becomes unavailable between ordering and processing, Sociobuy.com will either cancel or not process the order and will notify you by email. Refund will be processed by the same mode of payment as was used while ordering by the Customer.

  • Sociobuy.com does not guarantee that it offers best available rates or prices and does not guarantee against pricing errors. Sociobuy.com reserves the right, in its sole discretion, to not process or to cancel any orders placed, including, without limitation, if the price was incorrectly posted on the Site. If this occurs, Sociobuy.com will attempt to notify you by email. In addition, Sociobuy.com reserves the right, in its sole discretion, to correct any error in the stated retail price of the Merchant Offering or Product.

  • Some services for which Sociobuy.com Voucher(s) can be redeemed are activities that involve potential bodily harm (such as different forms of adventure sports and activities.), and for those activities Sociobuy.com takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing the services for which the Sociobuy.com Voucher can be redeemed.

The Sociobuy.com website is a platform which facilitates promotion of various Offers offered by merchants, on their respective services and products by way of offering vouchers.

Vouchers

  •  Voucher means an instrument, in either physical or electronic form, which entitles the holder of such Voucher (the “Voucher Holder”) to receive the Merchant Offering from the Merchants of Sociobuy.com, to be used on or before the use by date stated on the Voucher (the “Voucher Expiry Date”).

  • The Merchant Offering shall mean the goods and/or services to be provided by the Merchant to the Voucher Holder, as specified on Sociobuy.com’s website and the Voucher.

  • The Merchant is a third party unrelated to Sociobuy.com that sells, supplies and/or provides the Merchant Offering on Sociobuy.com website. Sociobuy.com itself does not indulge in any selling activity of Merchant Offerings. Sociobuy.com displays the Merchant Offering on Sociobuy.com website and acts as a collection agent for the merchant for Merchant Offerings on the Sociobuy.com website. Once a user makes a purchase of the Merchant Offering on Sociobuy.com website, Sociobuy.com provides you with a Voucher which will enable you to avail the Merchant Offering.

  • In order to purchase Sociobuy.com Vouchers, the User would be required to create an account on the Sociobuy.com website. This is required so that we can provide you with easy access to print or save your orders or view your past purchases.

  • By making a purchase of Merchant Offering on the website, you get a Sociobuy.com Voucher which enables you to avail the Merchant Offering which you have selected based on Sociobuy.com’s standard Terms of Use and conditions, institution-specific restrictions and on these Terms of Sale.

  • When you go through the procedure for purchasing a Voucher, you are required to accept these Terms of Sale before making payment. Once Sociobuy.com has received the amount due from the customer for Merchant offering (by debit card or credit card or Net Banking or other acceptable modes of payment) the transaction is considered complete, and a contract for purchase is made, at this stage, Sociobuy.com will send an email to you confirming the transaction (which is our acceptance of the transaction).  We keep a copy of the contract with us.  You are welcome to save or print out these Terms of Use and Terms of Sale from our Website as a record.

  • In case of a voucher for Services, once we issue you the Voucher, you may request for a cancellation of the voucher at any time within 7 working days from the day after the day you received the Voucher (a working day is any day that is not a Saturday, Sunday or a Bank Holiday in the Republic of India). 

  • If you want to cancel your voucher, you must do so by sending an email at support@Sociobuy.com to inform Sociobuy.com of your intention to cancel the Voucher. Alternatively, you can also write to us at info@sociobuy.com regarding the cancellation. However, the cancellation request will be denied if the voucher has already been redeemed.

  • All Sociobuy.com Vouchers shall be subject to the standard terms and conditions and the specific terms and conditions (as mentioned in the Offer). Sociobuy.com Vouchers are issued on behalf of the Merchants and only such Merchants, to the exclusion of Sociobuy.com, shall be responsible for any and all injuries, illnesses, damages, charges, expenses, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchants or which arises out of the goods and/or services provided by the Merchants, as well as for any unclaimed property liability arising from unredeemed Sociobuy.com Vouchers.

  • As a condition of purchase, we reserve the right to send you administrative and promotional emails.  We may also send you information regarding your purchases, as well as updates about the Website and Service and Vouchers as well as other promotional offers. You can opt out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences or you may write in to us at info@sociobuy.com. Please see our Privacy Policy for details. 

  • Any purchase of a Voucher is for your non-commercial, personal use only (although you may give the Voucher to someone else for their non-commercial, personal use).

  • You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow/encourage anyone else to do so.

  • Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at Sociobuy.com’s discretion.

  • The reproduction of a Voucher is prohibited.

  • The commercial trade of a Voucher is prohibited.

 

Standard Terms and Conditions (for Restaurant Services Sociobuy.com Vouchers).

For the purpose of this section, ‘Restaurant’ shall be defined as an Institution that offers food and beverages for sale in its regular business operations, and is making such food and beverages available to purchasers of Sociobuy.com Vouchers. In this respect, the following shall constitute as ‘Standard Terms and Conditions’ for redeeming Sociobuy.com Vouchers: 

  • Sociobuy.com shall not be responsible for the quality of services provided by the Restaurant, and the same shall be the sole responsibility of the Restaurant. 

  • Sociobuy.com Vouchers are redeemable in their entirety only and may not be redeemed partially or incrementally. 

  • Sociobuy.com Vouchers can be redeemed only after due verification of the customer including, without limitation, matching the unique identification number provided to the customer at the time of purchase of Sociobuy.com Vouchers. 

  • “Voucher expiry date” shall be mentioned on Sociobuy.com Vouchers for your reference. 

  • Use of Sociobuy.com Vouchers for drinks shall be at the sole discretion of the Restaurant and is further subject to all applicable laws. 

  • It is at the discretion of the Restaurant to determine whether Sociobuy.com Vouchers can be combined with any other Restaurant vouchers, third party vouchers, coupons, or promotions and the like. 

  • Sociobuy.com Vouchers cannot be used for taxes, tips or prior balances, unless permitted by the Restaurant. 

  • Sociobuy.com Vouchers are valid for dine-in only unless otherwise stated. 

  • The issuing of restaurant credit is at the sole discretion of the Restaurant. 

  • Neither Sociobuy.com nor the Restaurant is responsible for lost or stolen Vouchers or the reference numbers mentioned on it. 

  • Reproduction, sale or trade of Sociobuy.com Vouchers is strictly prohibited. 

  • Any attempted redemption not consistent with these Terms of Use, Standard Terms & Conditions and Specific Terms & Conditions mentioned on the Voucher will render the Sociobuy.com Voucher void and invalid. 

  • The Sociobuy.com Voucher (including, but not limited to, any discounts provided therein) will expire on the date specified on it, and you will not be able to avail the service from the merchant after this date 

Restaurants for which the Offers are availed by you will have their own applicable terms and conditions, in relation to their own supply of their goods and services, and you agree to (and shall) abide by those terms and conditions.  The responsibility to do so is yours alone.



 Standard Terms and Conditions (for Non- Restaurant Services Sociobuy.com Vouchers).

 The following shall constitute as ‘Standard Terms and Conditions’ for redeeming Sociobuy.com Vouchers for purchasing Merchant’s goods and/or services from Institutions other than Restaurants: 

  • Sociobuy.com shall not be responsible for the quality of products and/or services provided by the Institution, and the same shall be the sole responsibility of the Institution. 

  • Sociobuy.com Vouchers are redeemable in their entirety only and may not be redeemed incrementally. 

  • Sociobuy.com Vouchers can be redeemed only after due verification of the customer including, without limitation, matching the unique identification number provided to the customer at the time of purchase of Sociobuy.com Vouchers. 

  • Limit one Voucher per redemption. Only one Voucher can be used per visit unless otherwise provided in the Specific Terms & Conditions of the Voucher or as specified by the Institution. 

  • The issuing of credit is at the sole discretion of the Institution.

  • Neither Sociobuy.com nor the Institution is responsible for lost or stolen Vouchers or the reference number mentioned on it. Sociobuy.com Vouchers cannot be combined with any other gift vouchers, third party vouchers, coupons, or promotions, unless otherwise specified by the Institution.

  • Reproduction, sale or trade of Sociobuy.com Vouchers is strictly prohibited.

  • Any attempted redemption not consistent with these terms and conditions will render the Sociobuy.com Voucher void and invalid.

Institutions will have their own applicable terms and conditions, in relation to their own supply of their goods and services, and you agree to (and shall) abide by those terms and conditions.  The responsibility to do so is yours alone. 

Redeeming your Credits:

To check your Sociobuy.com Credits balance, check your ‘My Account’ page. If you have Sociobuy.com credits in your Sociobuy.com account, you can choose to apply the same at the time of completing your purchase with Sociobuy.com and your payment amount shall be accordingly reduced with the amount of available & applied credits. This is however, subject to the following exceptions:

· Sociobuy.com Credits can be applied only to a qualifying Offer, i.e: an Offer, for payment of which, Sociobuy.com Credits can be applied.

· Sociobuy.com may from time to time provide for Credits’ inapplicability or partial applicability or modify or disable the option to apply Sociobuy.com credits on certain Offers and the details of the same shall be provided on the Offer Page.

· You must complete your purchase of the qualifying Offer to avail the benefit of these credits.

· Any voucher bought using Referral / promotional Credits shall not be eligible for re-validation or refund.


FREQUENTLY ASKED QUESTIONS

Below are the most frequently asked questions we receive about Offers featured on Sociobuy.com. Unless stated otherwise in The Fine Print section of the Offer, these answers apply to all Offers on Sociobuy.com.

How long do I have to wait to use my Vouchers once I’ve purchased it?

You can use most Vouchers immediately upon purchase. 

Do I need to book in advance when using my Vouchers?

Advance booking is essential when redeeming your Vouchers unless otherwise stated. Any further redemption instructions will be included in the Fine Print section.

Do I need to mention Sociobuy.com when booking?

Please mention that you are a Sociobuy.com customer when booking your session.

How long is the validity of my Vouchers?

You have 15 days validity from the day of purchase and after 15days it stands expired and there will be no refund.

How do I print a PDF voucher?

Firstly, how to find your Voucher:

  • Check your email after completing the purchase

  • Not there? Check your junk/spam folder (it may have been redirected there)

  • Checked your junk/spam and still no Voucher? Log on to our website and download the pdf from your account

To download your Voucher in the PDF format please follow the steps below, which apply for any Voucher you purchase:

  • Log on to www.Sociobuy.com

  • Click on the login button at the extreme right hand corner of the blue ribbon across the page (below the cities listing).

  • Enter your username (the email address registered with us) and your password.

  • Once logged in, please click on the ‘My Orders’ section of ‘My Account’

  • Use the icon below the relevant Voucher to download and print

Can I give this Voucher as a gift?

Yes – you can give your Voucher to whomever you want. Don’t worry if your name is on the Voucher you are gifting—as long as the number hasn’t been used yet, your friend won’t have a problem using it.

The fine print says “Limit 1 per person” and “May buy multiples as gifts.” Can I buy myself some Vouchers as gifts to myself and use more than one?

No. If the fine print says this, you can only redeem one. If you buy more than one then you have to give them away as gifts to other people.

How do I book?

There will be instructions and relevant contact details on your Voucher.

If I order a product, how do I check the status of my order if it hasn’t reached me within the estimated time frame?

Email support@Sociobuy.com 

If I’m running late for an appointment will they accommodate me?

In most cases the bookings are allocated the amount of time required for the treatment and will usually have appointments back to back so they are likely to be unable to accommodate you if you arrive late. In most cases a minimum of 24 hours-notice is required to amend/cancel a booking. Failing to do so may cause you to forfeit the full or partial value of your voucher.

What is the Cancellation Policy for Service Vouchers?

Within the limits of reason, we’ll do what it takes to make you happy but unless there is something wrong with the purchase. For vouchers related to Services, we do operate a 15-day cancellation period (a working day is any day that is not a Saturday, Sunday or Bank Holiday in the Republic of India), so if you are unhappy with your purchase, have changed your mind or have purchased too many vouchers/more vouchers than needed please email support@Sociobuy.com within 15 working days from the date of purchase from the email account registered with us relaying your feedback on the Offer and the codes you wish us to cancel. Alternatively, you can also write to us at info@sociobuy.com regarding the cancellation . Upon doing so, a cancellation will be processed for you and an email confirmation sent when your request has been actioned. Please note that vouchers can not be cancelled after its expiry date or redemption.

Refund & Cancellation policy

Hotels: For Hotel reservations booked through Sociobuy.com, standard cancellation policy of the Hotel will be applicable. The policy is clearly stated in the Inclusions & Policy section for each offer.

Other than Hotels: Unless specifically described as non-refundable or non-cancellable in nature on the Offer page and/ or the Voucher itself, you shall be qualified for refunds in the following manner:

Where your Voucher,

·       has not expired

·       you’ve changed your mind after purchasing it.

Just let us know within 15 days of purchasing and we will give you a no-questions-asked reversal. After fifteen days of purchasing of your Voucher, Sociobuy.com will not refund any voucher and all sales shall be considered to be final.




General:

·       If an offer becomes unavailable between your booking and before redemption, Sociobuy.com will cancel your order and will notify you by email.

·       Refund for cancellation or otherwise will be processed by the same mode of payment as was used while ordering by the Customer or in the form of Sociobuy credits, as per the discretion of Sociobuy.

·       Any voucher bought using Referral / promotional Credits shall not be eligible for re-validation or refund or cancellation.

·       Where an Offer is specified to be non-cancellable or non-refundable on the Offer Page, this Refund & Cancellation Policy shall not apply to such Offers.

What are the Restaurant policies?

o   Anti-Wastage Policy: Applicable to unlimited Food & Beverage Services

§  Customers will be served 1 portion at a time; replacements will be served after completion of previous serving

§  Customer may be charged at MRP for any dish of which 50% is left over as per the terms specific to Offers.

 

Contact Us: In accordance with Information Technology Act 2000 and rules made thereunder, if you have any questions regarding our Terms of Sale, you may contact our Grievance Officer at the details mentioned below:

Name: Ajitesh Chauhan

E-mail: info@sociobuy.com

Time: Mon to Fri (10:00 to 18:00)